Terms Of Use

Terms and Conditions of Use

Last Updated:07-06-2026

Welcome to Mumice. These Terms and Conditions (“Terms”) govern your access to and use of the Mumice website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Mumice

Mumice is an online ice cream and frozen dessert delivery service operating within the Mumbai Metropolitan Region (MMR), India.

These Terms apply to all users, customers, visitors, and others who access or use our website.

2. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement under applicable Indian law.
  • The information you provide is accurate and complete.

3. Products and Availability

All products displayed on the website are subject to availability.

We reserve the right to:

  • Modify, discontinue, or replace any product without prior notice.
  • Limit quantities purchased by any customer.
  • Refuse service or orders at our sole discretion.

As our products are perishable food items, slight variations in appearance, decoration, packaging, color, or presentation may occur.

Product images are for illustrative purposes only.

4. Ordering and Acceptance

When you place an order:

  • You agree that all information provided is accurate.
  • Your order constitutes an offer to purchase products from Mumice.
  • An order is considered accepted only after confirmation by Mumice.

We reserve the right to cancel or refuse any order due to:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Operational limitations
  • Delivery restrictions

If payment has already been processed for a cancelled order, an appropriate refund will be issued.

5. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

We accept payments through approved payment gateways and payment methods made available on the website.

Mumice reserves the right to change prices at any time without prior notice.

Pricing errors may occasionally occur. In such situations, we reserve the right to cancel affected orders and provide an appropriate refund.

6. Delivery Services

Mumice currently delivers only within serviceable areas of the Mumbai Metropolitan Region (MMR).

Delivery timelines are estimates and may vary due to:

  • Traffic conditions
  • Weather conditions
  • Public holidays
  • High order volumes
  • Circumstances beyond our reasonable control

Customers are responsible for ensuring:

  • Accurate delivery information
  • Availability at the delivery address during the delivery window
  • Immediate acceptance of delivered products

Once a delivery is successfully completed, responsibility for proper storage of the products transfers to the customer.

7. Perishable Product Policy

Ice creams, frozen desserts, and ice cream cakes are highly perishable products.

Customers are responsible for:

  • Storing products in appropriate freezer conditions immediately upon receipt.
  • Following any storage instructions provided by Mumice.

Mumice shall not be liable for product deterioration, melting, spoilage, or quality issues arising after successful delivery and acceptance.

8. Returns, Refunds and Replacements

Returns, refunds, and replacements are governed by our Return, Refund & Replacement Policy.

Due to the perishable nature of our products, returns are generally not accepted after delivery except in cases of:

  • Incorrect product delivery
  • Damaged products
  • Quality concerns verified by Mumice
  • Delivery-related issues

All claims must be reported within the timeframes specified in our Return Policy.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Introduce viruses, malware, or harmful code.
  • Interfere with website operations.
  • Misrepresent your identity or information.
  • Engage in fraudulent transactions.

We reserve the right to suspend or terminate access for violations of these Terms.

10. Intellectual Property

All content available on the website, including but not limited to:

  • Logos
  • Trademarks
  • Product names
  • Images
  • Graphics
  • Text
  • Website design
  • Software

is owned by or licensed to Mumice and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. Promotional Offers and Discounts

Promotional offers, discount codes, referral programs, and special campaigns may be subject to separate terms and conditions.

Mumice reserves the right to:

  • Modify promotional offers
  • Withdraw offers
  • Reject misuse of promotional benefits

without prior notice.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

Mumice shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from:

  • Use of the website
  • Delayed deliveries
  • Product unavailability
  • Service interruptions
  • Technical issues
  • Third-party service failures

Our total liability for any claim relating to an order shall not exceed the amount paid by the customer for that specific order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. Third-Party Services

The website may use or integrate third-party services including:

  • Payment gateways
  • Delivery providers
  • Analytics services
  • Marketing tools

Mumice is not responsible for the actions, content, privacy practices, or policies of third-party providers.

14. Privacy

Your use of the website is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of information as described in that policy.

15. Force Majeure

Mumice shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Heavy rainfall
  • Fire
  • Pandemic-related restrictions
  • Government actions
  • Transportation disruptions
  • Internet or telecommunications failures

16. Indemnification

You agree to indemnify and hold harmless Mumice, its owners, employees, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of the website
  • Your breach of applicable laws

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or any order placed through Mumice shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

18. Grievance Redressal

For any complaints, concerns, or legal notices regarding our services, customers may contact:

Email: support@mumice.com

We will make reasonable efforts to address concerns within applicable timelines under Indian law.

19. Changes to These Terms

Mumice reserves the right to update, modify, or replace these Terms at any time.

Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the website after such updates constitutes acceptance of the revised Terms.

20. Contact Us

For any questions regarding these Terms and Conditions, please contact:

Mumice Customer Support
Email: support@mumice.com

By accessing this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.