Frequently Asked Questions

Where does Mumice deliver?

We deliver exclusively within the Mumbai Metropolitan Region (MMR), including Mumbai, Navi Mumbai, and Thane.

Do you offer same-day delivery?

Yes, same-day delivery is available for select products and locations, depending on availability and order timing.

Can I schedule delivery for a future date?

Yes. You can choose a preferred delivery date and time slot during checkout for birthdays and special occasions.

How should I store ice cream or ice cream cake?

Please place your order in a freezer immediately after delivery to maintain freshness, texture, and quality.

Do you accept returns?

Due to the perishable nature of ice cream products, we do not accept returns after delivery.

What if my order arrives melted or damaged?

Contact us within 2 hours of delivery with photos. We will review and provide a replacement or refund where applicable.

Can I cancel my order?

Orders can only be cancelled before preparation starts. Once prepared or dispatched, cancellation may not be possible.

What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, wallets, and other secure payment methods.

Can I customize ice cream cakes?

Yes, selected cakes can be customized with messages, themes, toppings, and flavors depending on availability.

Do you offer bulk or corporate orders?

Yes, we handle party orders, corporate gifting, and large event requirements across Mumbai.

Can I send ice cream as a gift?

Yes. You can send orders directly to friends, family, or colleagues within our delivery area.

How can I contact support?

You can reach us via the Contact Us page or email support@mumice.com.