Privacy Policy
Last Updated: 07-06-2026
Mumice (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Personal Information
- Full name
- Mobile number
- Email address
- Delivery address
- Billing address
- Account login information (if applicable)
Order Information
- Products purchased
- Order history
- Transaction details
- Delivery preferences
Payment Information
Payments are processed through secure third-party payment gateways. Mumice does not store your complete credit card, debit card, UPI PIN, or banking credentials.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver ice creams and ice cream cakes within the Mumbai Metropolitan Region (MMR)
- Communicate order confirmations and delivery updates
- Respond to customer service requests
- Improve website functionality and customer experience
- Detect fraud, misuse, or unauthorized activities
- Comply with legal and regulatory obligations
- Send promotional offers and marketing communications where permitted by law
3. Consent
By providing your personal information, you consent to the collection and processing of your information for the purposes described in this Privacy Policy.
Where required by applicable law, we will obtain your consent before sending promotional communications. You may opt out of marketing communications at any time.
4. Sharing of Information
We do not sell your personal information.
We may share information with:
Delivery Partners
To facilitate delivery of your orders within Mumbai and surrounding serviceable areas.
Payment Service Providers
To securely process payments and prevent fraudulent transactions.
Technology and Service Providers
Third-party vendors who assist us with:
- Website hosting
- Analytics
- Customer support
- Marketing communications
- Security and fraud prevention
Legal Authorities
Where required by law, regulation, court order, or government request.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Enhance user experience
You may control cookie settings through your browser. Disabling cookies may affect certain website features.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Complete transactions
- Resolve disputes
- Comply with legal, tax, accounting, and regulatory obligations
When personal information is no longer required, we will securely delete or anonymize it where reasonably practicable.
7. Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect your information against:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Your Rights
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Withdraw consent where processing is based on consent
- Request information regarding the processing of your personal data
To exercise these rights, please contact us using the details provided below.
9. Children’s Privacy
Our website and services are not intended for children under the age of 18 years.
We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such third parties.
We encourage users to review the privacy policies of any third-party websites they visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or industry practices.
Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions regarding this Privacy Policy, your personal information, or any privacy-related concerns, please contact us:
Mumice Customer Support
Email: support@mumice.com
If you wish to exercise your privacy rights or submit a grievance regarding your personal data, please contact us using the details above.
We will make reasonable efforts to address your request in accordance with applicable Indian laws.